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Our Stock Collectors are only permitted to collect/deliver items to a maximum of 2 floors (unless there is a working lift available for furniture use). Please inform us of this prior to collection/delivery.
Our Stock Collectors will take reasonable care when delivering the products, however where access is restricting delivery, drivers reserve the right to refuse assistance on safety grounds.
Our Stock Collectors unfortunately cannot remove their footwear for safety when entering houses if you have requested them to place products inside for you.
Please be aware that although our Stock Collectors take every care when delivering your products, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process. It is your responsibility to take every care to cover any carpets or furniture and remove any valuables, including pictures, from the delivery area.
All items are accepted at the Stock Collectors discretion. In the event that we are unfortunately unable to accept an item of furniture the Stock Collectors will explain why the item is unsuitable for resale.
We collect from different post codes on different days. Please select a preferred date below which corresponds to your post code.
A Compton Care employed Stock Collector will arrive between 9 am and 2 pm on the day agreed between you and a Retail Support Services Team member.
Our Stock Collection team wear Compton branded uniform and carry a Compton Care ID badge. All of our vans are Compton Care branded too. If you wish to confirm the credentials of a Stock Collector, please do not hesitate to get in touch by calling 01902 774545.
For donations that are Gift Aid eligible, the Stock Collector will ask you to confirm your Gift Aid details. Alternatively, you will have the opportunity to become a Gift Aid donor at the time of collection.
Your furniture donation will be delivered to one of our Compton Care shop locations. In the event that we are unable to accept an item of furniture, the stock collector will explain why the item is unsuitable for resale.
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